Gaming should always be fun — never a source of stress or financial hardship. spinjili is committed to providing every Filipino player with the tools, information, and support needed to keep gaming safe, enjoyable, and within healthy limits.
Six pillars that define how spinjili protects Filipino players every single day.
spinjili operates under PAGCOR's regulatory framework, which includes mandatory responsible gaming standards. Our player protection policies are regularly reviewed to stay aligned with PAGCOR guidelines and Philippine law.
Players who feel their gaming is becoming a problem can request a self-exclusion through spinjili's account settings or by contacting our support team. Self-exclusions are processed promptly and cannot be reversed during the exclusion period.
Set daily, weekly, or monthly deposit and loss limits directly from your spinjili account settings. These limits take effect immediately and help you stay in control of your spending at all times.
Use spinjili's session time limit tools to cap how long you play in a single sitting. Reality check notifications can also be enabled to remind you how long you've been playing and how much you've wagered.
Every spinjili player must pass a KYC (Know Your Customer) age verification process before making any deposit or playing any game. We use government-issued Philippine ID documents to confirm that all players are 21 years of age or older.
Our customer support team is available around the clock to assist players who have concerns about their gaming habits. We can provide information about responsible gaming resources and, where appropriate, refer players to professional support services.
spinjili gives you full control. Here's how each tool works and how to activate it.
Set a maximum amount you can deposit into your spinjili account per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are willing to lose within a set period. When your net losses reach the limit, spinjili will automatically prevent further gameplay until the period resets. This is one of the most effective tools for preventing chasing losses — a common warning sign of problem gambling.
Choose a maximum session duration — for example, 1 hour or 2 hours. When your session reaches the limit, spinjili will log you out automatically. You can also enable reality check pop-ups at regular intervals (e.g., every 30 minutes) to keep you aware of how long you've been playing.
Take a short break from spinjili by activating a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account will be temporarily suspended and you will not be able to log in or make deposits. This is ideal if you feel you need a short pause without committing to a full self-exclusion.
For players who need a longer break, spinjili offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the duration of the chosen period. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications.
Request a detailed activity statement from your spinjili account at any time. This shows your full gaming history, including total deposits, total withdrawals, net wins/losses, and time spent playing. Reviewing your activity statement regularly is a healthy habit that keeps you informed and in control.
Visit spinjili.club and sign in using your registered email address and password.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings to access all available player protection tools.
Select the tools you want to activate — deposit limits, loss limits, session time limits, cool-off, or self-exclusion — and set your preferred parameters.
Confirm your settings. Restrictions take effect immediately. You will receive a confirmation email to your registered address.
If you have difficulty accessing the responsible gaming tools in your account settings, our support team is available 24/7 to assist you. Contact us at [email protected] or via live chat on the spinjili platform. We will activate any restriction on your behalf immediately upon request.
If you need to self-exclude urgently and cannot access your account settings, contact spinjili support immediately via live chat. We will process an emergency account suspension within minutes. Your wellbeing is our top priority — no questions asked.
Gambling is meant to be entertainment. If any of the following signs sound familiar, it may be time to take a break or seek support.
Spending more money on gambling than you can afford to lose, or gambling with money set aside for rent, bills, or daily expenses.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, school, family responsibilities, or personal relationships because of gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activities.
Feeling that gambling is the only way to escape stress, anxiety, depression, or other personal problems.
Answer honestly. If you answer "yes" to two or more of these questions, we encourage you to use our responsible gaming tools or seek support.
Problem gambling affects people from all walks of life — from Makati to Cebu, Davao to Quezon City. Reaching out for help is a sign of strength, not weakness. spinjili's support team and PAGCOR's responsible gaming resources are here for you.
spinjili works alongside PAGCOR and other organizations to ensure Filipino players always have access to help.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program for all licensed operators, including spinjili. PAGCOR's program sets the standards for player protection across all regulated online gaming platforms in the Philippines.
Our trained support agents are available 24/7 via live chat and email at [email protected]. They can help you activate responsible gaming tools, answer questions about your account, or simply listen if you need to talk about your gaming habits.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA has active chapters across Metro Manila and other major Philippine cities.
As a PAGCOR-compliant online gaming platform, spinjili is required to implement and maintain a comprehensive responsible gaming program that meets or exceeds PAGCOR's regulatory standards. This includes mandatory age verification for all players, the provision of player protection tools such as deposit limits and self-exclusion, staff training on responsible gaming practices, and regular reporting to PAGCOR on responsible gaming metrics.
spinjili takes these obligations seriously — not just because they are required by our regulatory framework, but because we genuinely believe that a safe, responsible gaming environment is better for everyone. Players who gamble responsibly enjoy the experience more, stay on the platform longer, and are less likely to experience the financial and personal harms associated with problem gambling.
We also recognize that responsible gaming is not just about individual player tools. It requires a platform-wide culture of care — from the way our games are designed, to the way our promotions are structured, to the way our support team is trained to identify and assist players who may be at risk. spinjili is committed to continuous improvement in all of these areas.
If you have feedback on our responsible gaming program, or if you believe we can do more to protect Filipino players, please contact us at [email protected]. We welcome all input and take every message seriously.
Enjoy world-class slots, bingo, fishing games, and live casino — all within a PAGCOR-compliant environment designed to keep Filipino players protected and in control.
21+ For Philippine residents aged 21 and above only. Gambling can be addictive — please play responsibly.