Frequently Asked Questions

spinjili requires all players to complete a Know Your Customer (KYC) verification before making their first deposit or withdrawal. Accepted Philippine government-issued IDs include:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement) and a selfie holding your ID. KYC verification is typically completed within 24–48 hours on business days.

On the spinjili login page, click the "Forgot Password?" link below the password field. Enter the email address associated with your account and click Submit. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our support team at [email protected].

No. spinjili strictly enforces a one-account-per-player policy. Each player may only hold one registered account. Creating multiple accounts (also known as multi-accounting) is a violation of spinjili's Terms and Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact our support team immediately.

spinjili accepts a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI Online, BDO Online Banking, Metrobank Online
• Bank transfers: InstaPay and PESONet transfers from most Philippine banks

All transactions are processed in Philippine Peso (₱). spinjili does not currently accept cryptocurrency payments.

The minimum deposit at spinjili is ₱100. The minimum withdrawal amount is ₱500. There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction limits (for example, GCash has a per-transaction limit). For large withdrawals, additional verification may be required in accordance with PAGCOR anti-money laundering requirements.

Withdrawal processing times at spinjili depend on the payment method:

• GCash / PayMaya: Usually within 1–3 hours
• InstaPay (bank transfer): Usually within 1–3 hours during banking hours
• PESONet (bank transfer): 1 business day
• BPI / BDO / Metrobank direct: 1–2 business days

All withdrawals are subject to a security review. First-time withdrawals and large amounts may take longer due to additional verification requirements. Withdrawals are not processed on Philippine public holidays.

spinjili does not charge any fees for deposits or withdrawals. However, your payment provider (e.g., your bank or GCash) may charge their own transaction fees, which are outside spinjili's control. We recommend checking with your payment provider for their current fee schedule. spinjili will always display the exact amount that will be credited to your account before you confirm any transaction.

The spinjili welcome bonus is automatically credited to your account when you make your first qualifying deposit. There is no bonus code required. Simply register, complete KYC verification, make your first deposit of at least the minimum qualifying amount, and the bonus will appear in your account within minutes. The welcome bonus is subject to wagering requirements — please review the current promotion terms in your account's Promotions section for full details.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion in your spinjili account.

If your bonus hasn't appeared within 30 minutes of qualifying, first check that your deposit met the minimum qualifying amount and that your account is fully KYC-verified. Bonuses are not credited to unverified accounts. If everything looks correct and the bonus still hasn't appeared, contact spinjili support via live chat or email at [email protected] with your account details and deposit reference number. Our team will investigate and resolve the issue promptly.

spinjili offers a comprehensive selection of online casino games designed for Filipino players:

• Slots: Hundreds of video slots from leading providers, including classic 3-reel slots and modern 5-reel video slots with bonus features
• Bingo: Online bingo rooms with multiple card options and progressive jackpots
• Fishing Games: Including the popular Gold Toad Fishing game — a uniquely Asian gaming format beloved by Filipino players
• Live Casino: Live dealer baccarat, roulette , blackjack, and sic bo streamed in real time
• Sports Betting: PBA, NBA, UFC, boxing, and international football markets

New games are added regularly. Check the spinjili homepage or your account's Games section for the latest additions.

Yes. spinjili is fully optimized for mobile play. The platform works seamlessly on any modern smartphone or tablet browser — no app download is required. Simply visit spinjili.club on your mobile browser (Chrome, Safari, or Firefox) and log in to your account. The mobile interface automatically adjusts to your screen size, giving you a smooth, full-featured gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

All games on spinjili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are independently audited by recognized testing laboratories. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel — most spinjili slots have RTPs ranging from 94% to 97%. Live casino games use physical cards, wheels, and dice operated by professional dealers, streamed in real time for full transparency.

spinjili operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulatory guidelines. PAGCOR is the government agency responsible for regulating all gaming activities in the Philippines. Operating under PAGCOR's framework means spinjili is subject to regular audits, player protection requirements, anti-money laundering compliance, and responsible gaming standards. Filipino players can trust that spinjili is a legitimate, regulated platform — not an unlicensed offshore site.

spinjili uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on spinjili's servers — all payment processing is handled by certified payment gateways. We also implement two-factor authentication (2FA), which we strongly recommend all players enable. Our data handling practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

If you suspect that someone has accessed your spinjili account without your permission, take the following steps immediately:

• Change your password right away via the "Forgot Password" link on the login page
• Enable two-factor authentication (2FA) if not already active
• Contact spinjili support via live chat or at [email protected] to report the incident
• Request a temporary account freeze while the investigation is underway

Our security team will investigate all reported incidents promptly and take appropriate action to protect your account and funds.

The minimum age to register and play on spinjili is 21 years old. This is in strict compliance with Philippine law and PAGCOR regulations, which set 21 as the minimum legal age for casino-style gambling in the Philippines. All players must pass age verification (KYC) before they can deposit or play. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

spinjili provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits: Set daily, weekly, or monthly deposit caps
• Loss limits: Cap your net losses over a set period
• Session time limits: Limit how long you play in a single session
• Cool-off period: Take a short break of 24 hours, 7 days, or 30 days
• Self-exclusion: Suspend your account for 6 months, 1 year, 3 years, or permanently

To activate any of these tools, log in to your spinjili account, go to Account Settings, and select the Responsible Gaming tab. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life or the lives of people around you, help is available. You can:

• Use spinjili's self-exclusion tool to suspend your account immediately
• Contact spinjili support at [email protected] — our team is trained to assist players in distress
• Reach out to PAGCOR's responsible gaming support program
• Contact Gamblers Anonymous Philippines, which has chapters in Metro Manila, Cebu, and other major cities

Remember: gambling should always be entertainment, never a way to solve financial problems. spinjili is committed to the wellbeing of every Filipino player on our platform.